All Onboard

Cohorts, Culture, and Connection: Inside Consumer Credit Union's Onboarding Evolution

Shawn Premer Season 1 Episode 21

In this episode of All Onboard, we talk with Shawn Premer, Chief Human Resources Officer at Consumers Credit Union, about the journey of transforming their onboarding process into a cornerstone of their culture. Over her 13 years at Consumers, Shawn has led the company’s growth from 100 employees to over 430, all while maintaining a strong focus on employee connection, values, and retention.

Learn how Shawn’s approach to onboarding has evolved to meet the demands of a growing workforce and discover strategies that can inspire your own programs, including:

  • Why hiring in cohorts creates stronger relationships and team alignment.
  • Steps to tailor onboarding plans to individual roles and learning styles.
  • Reducing turnover by focusing on cultural alignment during onboarding.
  • Insights from rethinking onboarding during the challenges of COVID-19.
  • How to create an effective first-year onboarding journey with built-in feedback loops.

Whether you’re building a new onboarding strategy or enhancing an existing one, this episode is packed with practical advice and inspiration from someone who has seen it all.

Link to Onboarding Assessment: www.gocleary.com/onboarding-assessment
Link to ROI Calculator: www.gocleary.com/onboarding-ROI