Advice from a Call Center Geek!

Call Center Workforce Management (WFM) 101

November 07, 2019 Thomas Laird Season 1 Episode 46
Advice from a Call Center Geek!
Call Center Workforce Management (WFM) 101
Show Notes

In Episode 44 of Advice from a Call Center Geek!, we take a look at how you improve your WFM and how to staff appropriately in your call center.

If you have any interest in how a WFM manager does their job or how you can do a staffing model in your contact center, this episode is for you!

Take a look at the Expivia Staffing Calculator here:
expiviausa.com/staffing-calculator

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If you are looking for USA outsourced customer service or sales support, we here at Expivia would really like to help you support your customers.
Please check us out at expiviausa.com, or email us at info@expivia.net!



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