In this episode, "A Day in the life of a Contact Center Supervisor", we talk about what a full day looks like for our middle management.
From greeting reps, planning goals, monitoring/coaching, to the end of the day synopsis, we talk about what we have found to be the best way for our supervisors to handle their day to add the most value to our associates and to our organization.
1. Check Closeouts
2. Greet Reps
3. KPI Team
4. Individual meetings
5. Staying Relevant
6. Monitoring/Coaching
7. Dealing with issues that may arise
8. Checklist
9. Daily Synopsis
10. Weekly Agent Analysis
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Schedule time with me to talk about anything call center related:
https://calendly.com/call_center_advice/15min
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Watch us: Advice from a Call Center Geek Youtube Channel
If you are looking for USA outsourced customer service or sales support, we here at Expivia would really like to help you support your customers.
Please check us out at expiviausa.com, or email us at info@expivia.net!
Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel