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Let's pretend that I was hired out by a new million-dollar startup that asked me to set up their customer service contact center that they want to run in-house. 

How would I go about doing it, what would I  prioritize, and what are the most important pieces to look at.

This is a great episode for all call center managers that maybe want to change something or improve an aspect of the center.

We discuss:

1) Choosing customer channels
2) What technology is a must, what is a want.
3) Education
4) KPI/Reporting
5) QA Setup for large and small centers.

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: linkedin.com/in/tlairdexpivia/
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel
Text Me: Text "security" to 814-247-0633

 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel