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My case for why blockchain technology will be the number one disrupter of the contact center and CX over the next 10 years.

Blockchain will be:
Streamlining payments
Taking away processing fees
Making Warranties seamless
Contracts will be written on the chain with If/then statements
Customer data will be encrypted overhauling how we verify customers
Customer loyalty plans will be forever changed
How we pay for and access SaSS products will never need a monthly credit card.

Think about an NFT, written in the blockchain that a customer pays for to never wait in the queue, like an EZ pass for waiting in line at an amusement park.

All this is coming soon.

In this episode, we dig deep into why I think this and why I believe it will even be more disruptive then Ai technology.

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 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel