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One of the best ways we have been able to create stars in our contact center is by doing a weekly 15-minute agent review with our contact center agents.  

In this episode, we give you the five detailed steps in creating this in your contact center.

Review
Address
Goal Planning
Progression
Documenting

 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

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