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In this episode of Advice from a Call Center Geek, we look at some unique ways to route calls in your contact center using data and CRM integrations.

Integrating your data and your telephony is a very cost-effective way to improve your customer experience.

Some of the topics discussed are:
Customer Segmentation
What Data Sets to Use
Workforce Intelligence
Virtual Callbacks

 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

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