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In this episode of Advice from a Call Center Geek, we look at all the tools that you need (and don't need) in setting up a high-end customer service contact center for the lowest amount of money possible while still not forgetting about quality.

We talk about places you can save money by using or not using technology and look at all the things that you need to think about that most don't until it's too late!

We also answer some listener questions on the erlang-c calculator, shrinkage, and the timing of virtual callbacks.

 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

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