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One of our favorite episodes!

All employees and especially call center employees love to use Social Media to communicate.  How can we use social tools to create a fun two-way street with our employees and call center associates?

In Episode 27 of the Geek!, we discuss unique ways to use Facebook, Instagram, and online review sites to engage and develop your associates in a medium they want to interact with.

Join the Advice from a Call Center Geek texting community! Text us at 814-247-0366 and you will be able to have direct access to us for any call center ops question. We will also be sending out exclusive call center ops content to all community members.

We will NEVER attempt to sell you anything nor will we sell your data. All this is, is another way for us to be able to help you with your call center operations questions.

 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

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