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For a sports team looking to improve, they routinely will bring in other coaches to do an internal self-scout to try to show where the weaknesses are and how to improve on those.

This same concept should happen in your contact center at least once a year.  

Here are some of the questions that we would ask and start to work with your team on.  You don't need a consultant for this, you just need the framework that we provide in this episode.

I hope this gets you thinking differently about your contact center and allows you to make some of the improvements that you are your staff can agree on!

 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

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