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OK, that was awesome.
We did a Linkedin LIVE and a TikTok LIVE at the same time to record this podcast episode. The episode then turned into a crazy (in a good way) AMA with questions coming from both platforms.

My 25-minute podcast ended up going about an hour. I love the questions, I think they provide much more value than just me yammering on about a topic.

I wanted to give my thoughts in a podcast episode on building out the Ai contact center of today and of the future the right way. Many mistakes are going to play out over the next couple of years as the rush to AI begins.  You will find this in the first 25 minutes of the episode.

After that, there are many questions on the topics of VOC, culture, RPA, and some other contact center questions that come in on Tiktok.

I hope you enjoy it!

 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

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