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Ready for a game-changing episode that will skyrocket your contact center's customer experience? Join us as we unveil 10 tips on maximizing your platform, from leveraging  analytics to engaging your employees in creative ways.

Discover the power of using an effort multiplier to incentivize attendance and workforce intelligence to keep your service levels top-notch. We'll share practical examples from our own BPO, Expedia Interaction Marketing Group, and offer insights on enhancing both security and analytics in your call center. Plus, learn how AI customer call sentiment analysis can give you an edge in understanding and improving customer interactions.

In addition to those cutting-edge tactics, we'll discuss employee engagement strategies like digital suggestion boards, leadership groups, and offsite knowledge sharing. Your call center's success is our priority, so don't miss out on this treasure trove of actionable tips and unique insights to elevate your game. Tune in now and start transforming your customer experience today!

 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

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