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You are just a click away from transforming your contact center from a drab workspace to a vibrant one; come join me, Tom Laird, as we revolutionize your call center experience. I promise to share the secrets to creating a positive and effort-driven culture, where attitude and effort outweigh resumes. I'm excited to share insights from my own journey of managing a contact center, making it a more desirable place to work, and how we can adopt these practices to revamp any workplace culture. 

This episode is a treasure-chest of practical tips. Learn about changing your hiring process that prioritizes culture, and the innovative ways to motivate and promote your agents. I'll share the importance of rewarding the best agents, not just the longest tenured, and creating an environment that values the agents who align with it. We'll also explore the critical role of culture in organizations, with a focus on building a strong team of agents who truly embody that culture.

 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

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