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In this episode of the Geek! we go deep into how you can utilize SLACK to enhance your call centers communications culture.  From setting up channels, evolving QA processes and having fun with SLACK, we take a look at how you can improve how information flows in your call center.

We also have a cool game that we found on Linkedin from Melissa Love that we talk about at the beginning of the episode.  It will get your associate's energy going when you see a lull in your center!

Join the Advice from a Call Center Geek texting community! Text us at 814-247-0366 and you will be able to have direct access to us for any call center ops question. We will also be sending out exclusive call center ops content to all community members.

We will NEVER attempt to sell you anything nor will we sell your data. All this is, is another way for us to be able to help you with your call center operations questions.

 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

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