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We all strive to improve the attendance in our call centers.  In this episode of the geek!, we talk about how and why you need to incorporate attendance into everything you do in your call center. From the hiring, incenting, paying and policy. 

We discuss 4 topics that you can take back to your call center to improve your attendance today!
#morecarrot #lessstick

Join the Advice from a Call Center Geek texting community! Text us at 814-247-0366 and you will be able to have direct access to us for any call center ops question. We will also be sending out exclusive call center ops content to all community members.

We will NEVER attempt to sell you anything nor will we sell your data. All this is, is another way for us to be able to help you with your call center operations questions.

 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

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