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At Expivia our "You own Your Paycheck" attendance program has raised our call center attendance 27% from day 1 of implentation.

If your center is struggling with attendance then this is an episode that you need to listen to and a program and you need to look hard into implementing in your center.  Its one of the best things we have done in our center to improve attendance and grow our culture.

Here is a link to the actual "You own Your Paycheck" policy:
https://www.linkedin.com/pulse/cracking-code-call-center-attendance-thomas-laird/

Join the Advice from a Call Center Geek texting community! Text us at 814-247-0366 and you will be able to have direct access to us for any call center ops question. We will also be sending out exclusive call center ops content to all community members.

We will NEVER attempt to sell you anything nor will we sell your data. All this is, is another way for us to be able to help you with your call center operations questions.

 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

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