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In this episode of the Geek!,  take a look at all the Call Center KPI's that go into making your call center as efficient as possible.  We break down inbound and outbound metrics and show how many of them correlate with each other.

This is a great podcast for anyone that is newer in the industry or is a first time supervisor or team lead.

From Average Speed of Answer to Occupancy, we got you covered.

Join the Advice from a Call Center Geek texting community! Text us at 814-247-0366 and you will be able to have direct access to us for any call center ops question. We will also be sending out exclusive call center ops content to all community members.

We will NEVER attempt to sell you anything nor will we sell your data. All this is, is another way for us to be able to help you with your call center operations questions.

 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

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