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With 2019 winding down, we wanted to take a look a the technology trends that will be affecting the call center space in 2020.

From AI, Analytics to the digital explosion, Advice from a Call Center Geek! gets you ready for the changes that are coming in 2020 to stay ahead of your competition.

Join the Advice from a Call Center Geek texting community! Text us at 814-247-0366 and you will be able to have direct access to us for any call center ops question. We will also be sending out exclusive call center ops content to all community members.

We will NEVER attempt to sell you anything nor will we sell your data. All this is, is another way for us to be able to help you with your call center operations questions.

 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

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