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In Episode 51 of Advice from a Call Center Geek, we look at 5 ways you can engage your call center staff.

We discuss strategies such as how and why to form leadership committees to utilizing Social Media to get the best out of all your call center associates and staff.

We all want a highly engaged workforce, in this episode, we show you how!

Blog Post Link:
https://expiviausa.com/five-ways-to-improve-your-call-center/

The "Advice from a Call Center Geek!" podcast is sponsored by Expivia Interaction Marketing, a leader in USA call center/customer service outsourcing.  Check Expivia out at www.expiviausa.com 

 

Text me: 814.247.0366
Follow me: @tlaird_expivia
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 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
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Watch us: Advice from a Call Center Geek Youtube Channel