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In episode 53 of the Geek! we tackle the Top 10 Questions You Always Wanted to Ask a Call Center Outsourcer, but never have.

Outsourcers get a lot of the same types of questions from those that have not outsourced before or are wondering what it all entails.  Is this episode we try to educate and demystify the call center outsourcing process.

1) Can you use our CRM / Do we have to use yours?
2) How do you connect to our systems?
3) What does the outsourcer pay for, what do we pay for?
4) Can we blind monitor anytime we want?
5) How Does training work?
6) Will we pay setup fees?
7) Can we visit you?
8) Should we make an outsourcer prove certifications (PCI, HIPPA...)?
9) Can we/should we negotiate with the outsourcer?

AND THE BIG ONE:
10) How much does an outsourcer charge?

Blog Post Link:
https://expiviausa.com/top-10-questions-youve-always-wanted-to-ask-a-call-center-outsourcer/
 

The "Advice from a Call Center Geek!" podcast is sponsored by Expivia Interaction Marketing, a leader in USA call center/customer service outsourcing.  Check Expivia out at www.expiviausa.com 

 

Text me: 814.247.0366
Follow me: @tlaird_expivia
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 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
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Watch us: Advice from a Call Center Geek Youtube Channel