Send us a text

Do you have processes and procedures in your call center to protect you, your customers, and your organization from fraud, phishing, viruses, employee/internal fraud or are you hoping and praying it never happens to you!

We take a look at what you need in 2020 to have a secure contact center environment when it comes to Data, Physical and Digital Security.  We discuss tactics you need to be doing now along with what new technology can help you as well when it comes to data and call center security.

Blog Post Link:
https://expiviausa.com/call-center-security-101-security-needs-in-your-call-center/

The "Advice from a Call Center Geek!" podcast is sponsored by Expivia Interaction Marketing, a leader in USA call center/customer service outsourcing.  Check Expivia out at www.expiviausa.com 

 

Text me: 814.247.0366
Follow me: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: linkedin.com/in/tlairdexpivia/
Watch us: Advice from a Call Center Geek Youtube Channel 

 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel