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Policies and procedures may not be a really fun topic, but they are very necessary for assuring your call center is running smoothly.  Policies are basically the call center's "constitution" or the rules that match the culture of the organization you are managing.

In this episode of the Geek! we discuss 10 key call center policies that all call centers should have.  Some of these you can do yourself and some you will need some attorney help.  If you head over to https://www.facebook.com/callcentergeekcommunity/  or on my LinkedIn account tlaird_expivia, I will post most of our current policies at Expivia for you to look at and use if you think they will help you.

4:38 NDA Agreement
5:30 Social Media Policy
6:50 Background Check Policy
7:22 Recording Policy
9:00 Attendance Policy
10:14 Dress Code Policy
11:36 Drug and Alcohol Policy
14:00 ID Badge Policy
15:26 Cell Phone and Wearable Technology Policy

Blog Post Link:
https://expiviausa.com/10-policies-every-call-center-operation-must-have/

The "Advice from a Call Center Geek!" podcast is sponsored by Expivia Interaction Marketing, a leader in USA call center/customer service outsourcing.  Check Expivia out at www.expiviausa.com 

 

Text me: 814.247.0366
Follow me: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: linkedin.com/in/tlairdexpivia/
Watch us: Advice from a Call Center Geek Youtube Channel 

 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
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Watch us: Advice from a Call Center Geek Youtube Channel