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In this episode of "Advice from a Call Center Geek!" we have our first guest interview!  We took some time with call center adviser, consultant (broker..shhh not too loud) Fred Shadding.  Fred has over 30 years of experience in the call center operations and consulting business.

Topics of discussion include:

• What is the difference between a call center consultant and broker.
• Pricing and quality of centers around the globe.
• When should you outsource, when should you stay in house.
• What functions are being outsourced more rapidly.
• How do you determine what centers are best for specific clients.

Interesting discussion on the call center industry as a whole.

Contact information for Fred Shadding:
Founder & Chief Adviser
TSG Solutions, LLC / The Call Center Source
Office: 240-696-4111 Mobile: 301-537-1528
fred@thecallcentersource.com
www.thecallcentersource.com 

The "Advice from a Call Center Geek!" podcast is sponsored by Expivia Interaction Marketing, a leader in USA call center/customer service outsourcing.  Check Expivia out at www.expiviausa.com 

 

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 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

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Watch us: Advice from a Call Center Geek Youtube Channel