A Day in the Life- Two Weeks of Operating a Call Center in the Days of Covid-19
Advice from a Call Center Geek!
In this episode of Advice from a Call Center Geek!, we tell the true story of the rollercoaster of operating a call center in the days of coronavirus.
We give an interesting retrospective of each day from March 11 through March 25. How we went through the phases of ignoring and denying to action.
We have a 5-minute segment on some of the best practices that we are using on how to manage call center associates from home. When you video chat, when to IM, how many times a day should you touch base. We have you covered.
Blog Post Link:
https://expiviausa.com/a-day-in-the-life-embracing-a-new-norm/
The "Advice from a Call Center Geek!" podcast is sponsored by Expivia Interaction Marketing, a leader in USA call center/customer service outsourcing. Check Expivia out at www.expiviausa.com
Text me: 814.247.0366
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Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com.
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Join our Facebook Call Center Community: www.facebook.com/callcentergeek
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Watch us: Advice from a Call Center Geek Youtube Channel
