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In Episode 64 of "Advice form a Call Center Geek" we look at that you need to prepare for post Covid-19.  What do you need to start to think through so that you are prepared for the new long term norm?

Customers are going to give the industry a free pass this time, but its not going to happen again.  You need to be prepared for moving forward.  We will talk about new ways to operate, what technology takes on a new importance, and what are the key procedures you need t put in place in your contact center.

If you want to talk about your call center, issues you are having, what tech should you be on, just want to vent.  Head over to callcentegeekconsulting.com.  Totally free, you will never pay a dime to talk.  Just want to help.

Blog Post Link:
https://expiviausa.com/where-does-my-call-center-go-from-here-preparing-for-post-covid-19/

The "Advice from a Call Center Geek!" podcast is sponsored by Expivia Interaction Marketing, a leader in USA call center/customer service outsourcing.  Check Expivia out at www.expiviausa.com 

 

Text me: 814.247.0366
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 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

Follow Tom: @tlaird_expivia
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Watch us: Advice from a Call Center Geek Youtube Channel