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How should you spend budget dollars on your call center? What should you prioritize and "fix"?

In this episode, we take you through the thinking of how we set our call center outsourcing business up.  When we had limited dollars, what did we prioritize and what should you now prioritize with your limited budgets.

For us we only invest in three main tenants of our call center:
Infrastructure
Customer Journey Solutions
Employee Engagement

See why we do that and how it can help you think through what's important in your call center. 

Blog Post Link:
https://expiviausa.com/planning-for-the-needs-of-your-call-center-infrastructure-customer-journey-and-employee-engagement/

Text me: 814.247.0366
Follow me: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: linkedin.com/in/tlairdexpivia/
Watch us: Advice from a Call Center Geek Youtube Channel 

 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel