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I received a question from a member of the Advice from a Call Center Geek Texting Community that sparked this quick podcast.

This is our unique take of setting up a call center employee suggestion program.  From using culture to narrow the suggestions to engaging employees, I think this is a helpful episode for all call center operations looking to engage.
 

The "Advice from a Call Center Geek!" podcast is sponsored by Expivia Interaction Marketing, a leader in USA call center/customer service outsourcing.  Check Expivia out at www.expiviausa.com 

Blog post Link:
https://expiviausa.com/setting-up-a-call-center-employee-suggestion-program/

Text me: 814.247.0366
Follow me: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
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Watch us: Advice from a Call Center Geek Youtube Channel 

 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
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Watch us: Advice from a Call Center Geek Youtube Channel