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If you are in the market or will be in the market for a new call center platform, this is a can't miss episode.

In Episode 78 of the Geek!, we talk about everything you need to know when purchasing a new call center platform.

Host Tom Laird goes in-depth to the different types of providers, what are must/should-haves for any platform you purchase, tips on saving money, tricks the platforms sometime play, how to negotiate the price and what you should be looking to pay per seat.

Once you listen to this episode,  you will understand the technology and terminology to make you feel confident in making a good decision for your business.

If you would still like to talk about your upcoming purchase or have any questions, please don't hesitate to email me at tlaird@expivia.net or head over to callcentergeekconsulting.com

We do not charge for any consulting we do.

Blog  Post Link:
https://expiviausa.com/purchasing-a-new-contact-center-platform-everything-you-need-to-know/

The "Advice from a Call Center Geek!" podcast is sponsored by Expivia Interaction Marketing, a leader in USA call center/customer service outsourcing.  Check Expivia out at www.expiviausa.com 

Text me: 814.247.0366
Follow me: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: linkedin.com/in/tlairdexpivia/
Watch us: Advice from a Call Center Geek Youtube Channel 

 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel