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I am going to start to answer the awesome  questions I am getting in the Advice from a Call Center Geek! SMS Texting community as Community Q/A mini-podcasts.

 I want this to be a huge benefit of joining our texting community (to join text "podcast" 814.247.0366 to get signed up).

In this Mini-Pod, I give my thoughts on some best practices when you have voice and chat agents and channels to staff.  Should you keep them separate or should you cross train and integrate all the reps with all the channels?

Text me: 814.247.0366
Follow me: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: linkedin.com/in/tlairdexpivia/
Watch us: Advice from a Call Center Geek Youtube Channel 

 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel