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Its almost 2021 (YES!!) and we here at Expiva are having budgeting talks and discussions on where we see the industry moving in 2021 and what technologies and strategies do we want to invest in for next year.

In this episode we talk about the top five trends that we see in the industry and how we plan on using them to our advantage.

Topics include:

• Google Real-Time Transcription / Dialogflows
• Customers Want No Excuses After COVID-19
• The Effects of COVID-19 on Legacy (older) Technology 
• Exploiting Digital Service (Facebook, Twitter, WhatsApp...)
• Proactive Servicing using Analytics

Blog Post Link:
https://expiviausa.com/five-call-center-customer-service-trends-in-2021/

Text me: 814.247.0366
Follow me: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: linkedin.com/in/tlairdexpivia/
Watch us: Advice from a Call Center Geek Youtube Channel 

 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel