Initial and Ongoing Education in your Call Center
Advice from a Call Center Geek!
In this episode of "The Geek" we discuss tips to limit turnover during the first 90 days of hire and how to educate associates the right way.
Want to improve ongoing education? You need to implement your very own agent analysis program, we show you how.
Join the Advice from a Call Center Geek texting community! Text us at 814-247-0366 and you will be able to have direct access to us for any call center ops question. We will also be sending out exclusive call center ops content to all community members.
We will NEVER attempt to sell you anything nor will we sell your data. All this is, is another way for us to be able to help you with your call center operations questions.
Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com.
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