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What Is Customer Service Experience?
"Customer service experience is the opinion your customer forms about the quality of the service you provide."

Blocking and tackling.  Fundamentals.  This is what makes us excel at things that are important to us.  In this episode of "Advice from a Call Center Geek!" we take a look at 8 topics that can instantly and easily improve your organization's CX.

1. The Tone is the Message
2. Branding
3. Motivate
4. Technology and your associates
5. Customer Immersion
6. Fun!
7. Customer Journey Inspection
8. Appropriate Staffing ( I know, I know...easier said than done sometimes :)


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 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel