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We discuss the importance of controlling the first 30 minutes of an associate's day to have an awesome and productive shift with our "Call Center Coffee Procedures".
We discuss:
1) Your call center environment and energy.
2) Greeting each associate with enthusiasm!
3) Recapping team and individual goals.
4) How are you going to have fun today?
5) Work transition.

Join the Advice from a Call Center Geek texting community! Text us at 814-247-0366 and you will be able to have direct access to us for any call center ops question. We will also be sending out exclusive call center ops content to all community members.

We will NEVER attempt to sell you anything nor will we sell your data. All this is, is another way for us to be able to help you with your call center operations questions.

 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

Follow Tom: @tlaird_expivia
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Watch us: Advice from a Call Center Geek Youtube Channel