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While we all want a world class center with happy associates, well trained supervision and a great culture, we know that good times sometimes go bad.  In this episode of the Geek! we discuss five strategies for avoiding and resolving issues that arise on the call center floor.

1) Supervisor Respect
2) Progressive Discipline
3) Don't let it Linger!
4) Get to Know Your Associates
5) Managing your Peers

Join the Advice from a Call Center Geek texting community! Text us at 814-247-0366 and you will be able to have direct access to us for any call center ops question. We will also be sending out exclusive call center ops content to all community members.

We will NEVER attempt to sell you anything nor will we sell your data. All this is, is another way for us to be able to help you with your call center operations questions.

 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

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