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In Episode 8 of Advice from a Call Center Geek we look at some ways that we have made our call center different and unique and show you how to do the same in your environment!

• Call Center Communication
• Speech Analytics for Agent Tone
• TVs/Monitors KPI suggestions
• Supervisor Tools
• Social Media in Your Call Center

Head over to https://www.facebook.com/callcentergeek to join in a discussion on what makes your center different and unique!

Join the Advice from a Call Center Geek texting community! Text us at 814-247-0366 and you will be able to have direct access to us for any call center ops question. We will also be sending out exclusive call center ops content to all community members.

We will NEVER attempt to sell you anything nor will we sell your data. All this is, is another way for us to be able to help you with your call center operations questions.

 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

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