Send us a text

Merry Christmas and Happy Holidays!  As we record this episode, it is December 23rd, 2021, two days before Christmas.

We wanted to take some time at the time of year when you are off with family and away from work with an episode to get you to think a little about what will be happening in the contact center in 2022.  Here are our Top Ten trends that we are looking at and talking about in our contact center, what we have seen at all the contact center conferences, what what is being talked about in the industry.

*AI Revolution?
*Agent Assist Becomes Real
*New KPI's Emerge 
*Emergence of Non Contact Center CX
*Security for 2022
*At Home Training
*Realtime Reporting Upgrades
*NFT's, Smart Contacts, Metaverse
*Cloud Apotion in All Parts of Business
*Crypto from Payments

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: linkedin.com/in/tlairdexpivia/
Schedule time with me to talk about anything call center related:
https://calendly.com/call_center_advice/15min
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel
Text Me: Text "Call Center Manager" to 814-247-0633

 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel