Florida Health Care Insider
Florida Health Care Insider is a podcast, brought to you by Cleveland Clinic in Florida and the South Florida Business Journal, featuring physicians and leaders discussing life-changing innovations in health care informed by extensive research. Cleveland Clinic’s Florida region is an integral part of Cleveland Clinic in Ohio, where providing outstanding patient care is based upon the principles of cooperation, compassion and innovation. A pioneer of many medical breakthroughs, Cleveland Clinic is consistently recognized in the U.S. and throughout the world for its expertise and care.
Florida Health Care Insider
How Cleveland Clinic in Florida innovates the approach to delivering care and elevates the patient experience
Lingering impacts of the Covid-19 pandemic are creating far-reaching challenges for health care organizations nationwide.
In this episode of the Florida Health Care Insider podcast presented by Cleveland Clinic in Florida in partnership with the South Florida Business Journal, Rishi Singh, MD, vice president and chief medical officer of Cleveland Clinic Martin North and South hospitals, and Surendra Khera, MD, vice chief of the Primary Care Institute at Cleveland Clinic in Florida, explore lessons learned during the pandemic and innovative new strategies put in place at the organization and shared across the U.S. health care system.
“One of the big (pandemic-related) boons has been the value that we found in Hospital Care at Home, which is a unique product at Cleveland Clinic in Florida,” Singh says.
For the staff, new approaches to care are helping alleviate burnout.
“Across the region, we have clinicians called ‘in-basket captains,’” Khera says, who monitor physicians’ and other clinicians’ emails when they are unavailable. “Not only does it make communication efficient,” but it also has reduced the primary care team’s “digital workload."
Listen to this episode to hear about:
- The “continuous model of improvement” (9:04)
- An innovative use of AI in primary care (28:42)
Learn more about Cleveland Clinic in Florida’s primary care initiatives and innovations.
Disclaimer
This podcast is for general informational purposes only and does not constitute the practice of medicine or any professional health care services. The information provided is not intended to create, and the receipt of it does not constitute, a health care provider-patient relationship. This podcast is not intended to be a substitute for any professional advice or medical advice, examination, diagnosis or treatment. Please consult a licensed medical professional before undertaking any form of medical treatment, exercise program, or dietary guidelines. If you think you may be experiencing a medical emergency, you should call a physician or 911 immediately. It is neither a legal interpretation nor a statement of Cleveland Clinic Florida Regional Health System or the South Florida Business Journal policy. Reference to any specific product or entity does not constitute an endorsement or recommendation by Cleveland Clinic Florida Regional Health System or the South Florida Business Journal. This podcast is provided as a courtesy, and we cannot guarantee that it is completely accurate or error-free. You assume all risk arising from the content of this podcast and Cleveland Clinic Florida Regional Health System or the South Florida Business Journal disclaim any liabilities to any parties.