AI Product Leader
Weekly conversations with AI’s top product leaders. Join Polly Allen as she discovers the paths to success in the world of AI.
AI Product Leader
What Working at an AI-First Company Really Looks Like (with Jeff Williams)
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THE GUEST
Jeff Williams is a senior product leader with more than 25 years of experience in software and technology, including over a decade in product management. With a degree in computer science, he has led zero-to-one product launches, large-scale digital transformation programs, and enterprise platform initiatives across healthcare, SaaS, e-commerce, and patient engagement.
His recent work has focused on healthcare technology, including interoperability, digital engagement, and products that support complex patient and provider workflows. He has held roles at Deloitte Digital, Loyal Healthcare, and WEX, and now works at OpenLoop, an AI-first healthcare company.
Jeff brings a valuable perspective for product leaders because he made the shift into an AI-focused role after building practical AI experience himself. His story shows how experienced product professionals can develop hands-on AI skills, speak credibly about their work, and apply those skills inside a fast-moving company.
THE SUMMARY
In this episode, Jeff shares what it takes to move from traditional product management into an AI-first environment, including the skills, habits, and hands-on experience that helped him make the shift. He explains how OpenLoop uses tools such as Claude across product, engineering, sales, customer success, and operations to reduce manual work, improve communication, update product documentation, manage Jira workflows, and help teams move faster.
The conversation also covers how Jeff built practical AI experience before landing the role, why product leaders need to become more hands-on, and how building a real AI project helped him speak credibly in interviews. Viewers will come away with concrete ideas for using AI in daily product work and preparing for leadership roles at AI-focused companies.
THE SHOW
Weekly conversations with the AI’s top product leaders. Join Polly Allen as she discovers the paths to success in the world of AI.
THE LINKS
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Jeff Williams
LinkedIn: https://www.linkedin.com/in/jeffawilliams/
My links
LinkedIn: https://www.linkedin.com/in/pollymallen/
AI Career Boost: https://www.aicareerboost.com/
August 12th Free Masterclass: https://www.aicareerboost.com/master-ai-leadership-2