Episode 14 – Residents Aren’t as Engaged as You Think, with Luke Norris

In this episode, I sit down with my longtime friend and fellow civic innovator, Luke Norris—Vice President of Platform Strategy and Digital Transformation at Granicus, and one of the most forward-thinking voices in government technology.

Luke’s career has been dedicated to helping cities rethink how they use technology to serve people. We talk about the intersection of data, storytelling, and trust in government—and why investing in people matters just as much as investing in tools.

Luke also opens up about how being a “girl dad” has shaped his leadership style and his passion for championing women in tech and public service.

This episode is about modernizing government in human terms—rethinking civic engagement, rebuilding trust, and reminding us all why innovation in the public sector isn’t just possible, it’s essential.

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About Dana
Dana Berchman is an award-winning expert in marketing and communications with a gift for leading teams, connecting people, and telling the human story. An experienced innovator, public speaker and media professional, Dana is a proven expert at developing communication strategies, maximizing reach, creating digital roadmaps for cities and organizations, and delivering data-driven results with heart.