Talks That Convert

Getting to Know Your Customers Through Post-Purchase Surveys

Oliver Kenyon

Join us as we chat with Jeremiah Premer, CEO of KnoCommerce. 

This platform started as a survey app but has grown into a powerful tool helping brands understand customer motivations and discovery journeys!🚀

In this episode, Jeremiah shares some real-world insights about post-purchase surveys and how to really get to know your customers.

You'll learn: 
✅ Why you shouldn't hesitate to ask customers questions
✅ How some brands successfully use 19-question surveys
✅ Using the "Actions" feature to turn surveys into revenue drivers
✅ Leveraging the "Audiences" feature for targeted surveys and analysis
✅ Ideal survey group sizes for smaller brands
✅ How large brands build detailed customer profiles 

It's a must-listen for anyone looking to improve their customer insights!

To follow Jeremiah journey and to keep learning from all the insights he shares, go to:
Linkedin: https://www.linkedin.com/in/jeremiahprummer/

To keep learning about CRO tips and stay up to date with the latest trends, go to:
Linkedin: https://www.linkedin.com/in/oliverkenyon/
Twitter: https://x.com/oliverkenyon
Youtube: https://www.youtube.com/@ConversionWise

To follow your podcast host and connect, go to: https://www.linkedin.com/in/chriswatsoncro/