What's in Store
"What's in Store" is a dynamic series tailored for global retail professionals, enthusiasts, and innovators. Each episode delves into the latest trends, challenges, and breakthroughs in the retail industry.
The series aims to be an essential resource for all things retail by featuring in-depth interviews with CEOs and startup founders, expert discussions on the latest trends and advice in the industry, and more.
All the topics fall within the realm of retail, including discussions on store experiences, retail media, new retail technologies, and the evolving landscape of shopper engagement.
What's in Store
Building Loyalty: Insights from FiveStars Co-founder Matt Doka
This episode features Matt Doka, co-founder of FiveStars, for a discussion on retail loyalty. From his early days in consulting to building a loyalty management powerhouse now part of SumUp, Matt’s journey is a testament to innovation and perseverance. In this episode, we explore the inspiration and mission behind founding FiveStars, the principles of successful retail loyalty programs, effective personalization techniques, and emerging trends in the loyalty space. Matt also shares his experiences scaling from a startup to a global company, offering insights into transforming customer transactions into meaningful relationships and the future of retail loyalty.
