JJ's Clinical Connections

Crisis Care: Providing Life-saving Services with Empathy & Compassion

Dr. Jennifer Jancsin, Zepf Center Season 1 Episode 8

*Content warning - suicide & mental health challenge mentions*
This episode covers topics that may be distressing to some listeners. For immediate help with emotional distress or mental health, call Zepf Center Crisis Care at 419-904-2273.

Welcome to JJ's Clinical Connections! Connecting you to clinical topics.

In this episode, we’re focusing on an important and often-overlooked topic—Crisis Care. When people face mental health emergencies or substance use crises, the way we respond can make all the difference. But too often, stigma, systemic barriers, and lack of awareness keep people from seeking the help they need.

So, how do we change that? How do we ensure crisis services are not only available, but also delivered with compassion, cultural sensitivity, and respect?

Teresa Greer, Crisis Coordinator stops by to discuss the history of Crisis Care at Zepf Center, the role of empathy in crisis response, and how trauma-informed care benefits individuals, staff, and entire communities.

This is a conversation you don’t want to miss!

Episode Resources

Zepf Center Crisis Care
Human Trafficking Coalition
Mental Health & Recovery Service Board of Lucas County
Suicide Prevention Coalition

Important Terms

CTI Officer: Crisis Intervention Teams
CSU: Crisis Stabilization Unit 

Questions or comments about the content in this episode? Please email cmorrow@zepfcenter.org.

Celebrating 50 years of care, Zepf Center is dedicated to serving the surrounding communities by providing comprehensive, accessible, trauma-informed, and person-centered care. To learn more, visit zepfcenter.org.