Mr. and Mrs. CEO with Kimberley and Darren Hiebert

Building businesses and a life together, husband and wife team Darren and Kim have done it all. Married and raising four children (now with eight grandchildren) didn’t stop them from building, buying and selling three family businesses. Now they are building a legacy business and are sharing everything they’ve learned. Be prepared to be educated, inspired, entertained and most of all supported in your quest to be the best partners you can be, not only for each other but in building your dream life. Book Title Awkward Family Dinners USA https://a.co/d/hKVG2tPCanada https://a.co/d/cfwMQtDBest Practice for Managing Awkward Conversations https://www.mr-mrs-ceo.com/free-resourcewebsite https://www.mr-mrs-ceo.com/Website for Darren https://www.darrenhiebert.ca/Website for Kimberley https://www.kimberleyhiebert.ca/

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Mr. and Mrs. CEO with Kimberley and Darren Hiebert

Know, Like and Trust EP 18

January 29, 2024 • Kimberley and Darren Hiebert • Season 1 • Episode 18

Hey hey hey! Darren and Kimberley are back with another episode, and they're diving into the world of business and customer relationships. They discussed the topic of creating a successful brand. Kimberley asks Darren to share his insights into the key pillar of his business philosophy: the "know, like, and trust" factor.Darren emphasizes the importance of working hard and focusing on the customer experience to build trust. He shares anecdotes about engaging with customers, highlighting the value of getting to know them personally. Kimberley chips in, discussing the digital space's "know, like, and trust" factor and how Darren's approach aligns with it.They touch on the significance of rapport building, sharing stories, and creating connections beyond just business transactions. It’s nothing new, in fact, know like and trust are what Darren calls old school because it’s the way he’s always done business. Darren's wisdom shines as he reflects on his 40 years of customer service, emphasizing the genuine relationships he forms with clients. Kimberley points out Darren's superpower: the ability to break the ice effortlessly and make people feel comfortable.The conversation takes a turn to Darren's adeptness at surface-level conversations and how he uses them to initiate deeper connections. “When you have trust, that is gold for your business development. This is where you get referrals. This is where you get call backs. And this is the least expensive customer acquisition, but the most powerful and valuable. -Kim HiebertKim and Darren hope you have a new approach to the timeless philosophy of "know, like, and trust" in business. Learn more about your ad choices. Visit megaphone.fm/adchoices

Connect with Mr. & Mrs. CEO!

Darren Instagram: https://www.instagram.com/darren.hiebert/
Kim Instagram: https://www.instagram.com/kimberley.hiebert/
Darren LinkedIn: https://www.linkedin.com/in/darrenhiebert/
Kim LinkedIn: https://www.linkedin.com/in/kimberleyhiebert/
Website: https://www.mr-mrs-ceo.com/
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