Good Neighbor Podcast: Tri-Cities
Bringing together local businesses and neighbor of the Tri-Cities region. Good Neighbor Podcast hosted by Skip Mauney helps residents discover and connect with your local business owners in and around The Tri-Cities.
Is your business serving the residents of Tri-Cities? Then, we need to talk! Visit gnpTri-Cities.com to schedule your free interview.
Good Neighbor Podcast: Tri-Cities
EP# 250: How Premier Restorations of The Carolinas Helps Communities Recover From Disaster
What makes Tim Rhoades with Premier Restorations of The Carolinas a good neighbor?
When disaster strikes your home, who can you trust to put the pieces back together? Tim Rhoades, owner-operator of Premier Restorations of the Carolinas, brings a refreshingly personal approach to disaster recovery that's increasingly rare in today's corporate landscape.
After transitioning from a career in law enforcement to restoration services, Tim purchased Premier Restorations in early 2024, bringing certified expertise in water, fire, smoke damage, and mold remediation to communities devastated by Hurricane Helene. What sets his company apart? While national chains might send representatives, Tim personally visits each site, works alongside his crew, and keeps homeowners informed throughout the restoration process.
The conversation reveals critical insights about proper disaster recovery that every homeowner should know. Many Hurricane Helene victims are now facing dangerous mold issues months after attempting DIY solutions with box fans - a stark reminder that water damage recovery requires specialized knowledge and equipment. As Tim explains, "Drying water is a process and it takes time because you can't get rid of it as fast as you got it."
Beyond the technical aspects of restoration, Tim shares the profound emotional impact of helping neighbors during their most vulnerable moments. Entering homes destroyed by flooding and witnessing families at their "lowest times" has transformed his perspective on service. "If that don't change a man, nothing will," he reflects, highlighting how restoration work extends far beyond property repair to helping rebuild lives and communities.
Whether you're currently facing water damage issues or want to be prepared for future emergencies, this conversation offers valuable insights from someone who has seen disaster recovery from both sides. Connect with Premier Restorations of the Carolinas through Facebook or by calling Tim directly at 828-406-2877 to learn how proper restoration can protect your home and family.
To learn more about Premier Restorations of The Carolinas go to:
https://www.premierrestorationofthecarolinas.com/
Premier Restorations of The Carolinas
828-406-2877
This is the Good Neighbor Podcast, the place where local businesses and neighbors come together. Here's your host, Skip Monty.
Speaker 2:Hello everyone and welcome to the Good Neighbor Podcast. So, are you in need of a restoration company? A lot of folks are these days, especially after what we've been through in this region. If so, one might be closer than you think, because today I have the pleasure of introducing your good neighbor, mr Tim Rhodes, who is the owner-operator of Premier Restorations of the Carolinas. Tim, welcome to the show. Good to be here. Well, we're glad to have you and, like I said, excited to learn all about you and your business. So, if you don't mind, why don't you kick us off by telling us what you do? So?
Speaker 3:we are a specialized fire, water, smoke damage, mold remediation. It's a premier restoration of the Carolinas and you know, we provide residential, commercial, fire, water, smoke damage. We do odor control, mold remediation. We use the latest mitigation techniques, procedures that we've learned through all of our classes through the IICRC. We work hard to, you know, keep our company's peace of mind. Our customers keep their peace of mind and knowing that it's a locally owned company, that's, you know, that does have their best interest in heart.
Speaker 2:Which is very important to a lot of folks, you know, as opposed to a big chain, national chain. Always try to do business with local owners of businesses. Yes, so, as I mentioned, you know, this area of the country went through a horrible flood and a hurricane. Helene, I'm sure you've been pretty busy. Did that affect your business in a big way?
Speaker 3:Yeah, we were extremely busy. I'm not saying we're still doing jobs from the hurricane, but a lot of people when the hurricane come, they pushed out the water, stuck a box fan on it. But you know a lot, of a lot of people in the hurricane come they, you know they pushed out the water, stuck a box fan on it and went on and you know now they're having to deal with some mold issues. So we're getting calls now from people that's getting you know recurring issues from the hurricane.
Speaker 2:Oh wow, Mold remediation and that's serious business. It is. I can kill you. Well, Tim, how did you get into the restoration business?
Speaker 3:Well, we were. I was in law enforcement for a long time and then, back in 2017, I decided to make a change. We started an air duct cleaning business and then, January of 2024, some good friends of mine they owned Premier Restoration and they were stayed on me for several years to buy their company because they were older gentlemen just ready to retire. So we finally bought the company in January 2024. And it's with their help, you know, alongside of us getting started getting some classes under my belt, we just kept moving forward Very good, very good.
Speaker 2:Well, what are some and I'm sure there's plenty some myths or misconceptions in the restoration business?
Speaker 3:Well, one of the biggest one I found over the time is you know people think when they have a water leak, you know that you can come in and set up all the equipment and be done in a day. Drying water is a process and it takes time because you can't get rid of it as fast as you got it.
Speaker 2:You can get it quick, too. You can get it quick too. You can get it real fast, real fast, wow. Well, that's a big one. Well, who are your target customers, tim, and how do you reach them?
Speaker 3:Well, property owners, business owners and just local neighbors. You know, we, we advertise right now through Facebook. I say we, my wife does all that for me. We, we just go through Facebook and then word of mouth. That's key, cause when you take care of one neighbor they tell the other neighbor. So that's key.
Speaker 2:Absolutely, and, and some of the best advertising you can get is, for sure, well, outside of work. What do you like to do for fun, tim?
Speaker 3:Well, for fun, you know we own a cattle farm and for fun it's just, you know, going out and spending time with the cattle and, and you know, just hanging out with them in nature.
Speaker 2:Well, you live in a. We live in a beautiful place for that, for sure in western North Carolina and east Tennessee. Well, let's change gears here for a second, Tim. Can you think of or describe a hardship or a life challenge that you've overcome and how it made you stronger in the end?
Speaker 3:Yeah, and probably like so many other people, I'm going to use the hurricane because during the hurricane we met so many people that was in such a really rough spot. You go into houses that are just completely flooded. You know getting to meet people at their lowest times and you know trying to help them come out of that and you know if that don't change a man, nothing will. So you know we got to help a lot of people and you know it's just, it's very satisfying to help the people when they're at their lowest.
Speaker 2:At their absolute lowest and there's a lot of people that can say that after the hurricane. But, very like you said, I'm sure it does your heart good to see those folks coming out of it.
Speaker 2:Oh yes sir Yep, it does my heart good to see how our region has reacted to all this and how quickly Western North Carolina, east Tennessee, has recovered, with help from people like you and some really good neighbors. I think people helping people is a wonderful thing and we've seen lots of examples of that, including you. Well, if, if, tim, if you could think of of one thing that you would like our listeners to remember about premier restoration of the Carolinas, what would that be?
Speaker 3:That we are a locally owned company. We are a restoration company that is certified on the highest levels with any other restoration company around, but we're just locally owned. That's where the owner still comes out and works. I go out and I work hand in hand with my guys and you know I go meet with the homeowners, I put a plan together with the homeowners and I keep the homeowners involved every step of the way. And you know, it's just, it's a good feeling going out and meeting the customers and helping the neighbors.
Speaker 2:And I'm sure that I'm sure that your customers appreciate that as well the guy that actually owns the company coming out shaking their hand instead of you know, I don't want to say lackey, but just some frontline employee, exactly, absolutely. It means a lot to me. I can tell you that and, unfortunately, I think that's something that people appreciate too. If they've got a problem, they want to talk to the man in charge, that's you. How can our listeners, if they want to learn more, or they've had recurring mold issues, or they've got a water issue or whatever, they need help and they want to learn more about you and your company, how can they do that?
Speaker 3:There's a couple ways. They can go on Facebook Premier Restoration of the Carolinas, or they can email me at Premier Restoration of the Carolinas. Or they can email me at tmairduckcleaning at gmailcom. Or they can do it the old-fashioned way, which is the way I like. The best is they can call me. My number is 828-406-2877. They can call me and I'll answer any question they got or try to Don't mind, to come out and see what's going on and see if we can put a plan together.
Speaker 2:Very good. Well, I tell you what. There's a lot of people, including me, that appreciate that approach, because most bigger chain corporations that you do business with. I don't know if you've had this experience or not, but it's almost impossible to talk to a human being, sometimes to be able to fix a problem with a company, and to me it's impressive that if they call Premier Restoration of the Carolinas, you're going to answer the phone right.
Speaker 3:Yes, sir, the 1-800 number goes to my phone and then. So it's either my cell phone number or the 1-800. So either one of them can get me All right, Very good, Very good to know.
Speaker 2:Important this is the guy you're going to be dealing with folks if you've got a problem. Well, Tim, I really appreciate you being on the show and we wish you and your family and your cattle and premier restoration of the Carolinas all the best moving forward. Thank you, we appreciate you being here and maybe we can have you back sometime. That'd be great. All right, Thanks so much.
Speaker 1:Thank you for listening to the Good Neighbor neighbor podcast. To nominate your favorite local businesses to be featured on the show, Go to GNP try dash citiescom. That's GNP try dash citiescom, or call 423-719-5873. 5873.