The Leadership Collective

Mastering Change Management in GCCs: Driving Impactful Change, Measured and Improved

The Leadership Collective

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In this conversation, Kasey Dudley discusses the change management program she led in India, focusing on defining success, establishing objectives, and measuring outcomes. The dialogue explores the importance of clear purpose statements, the challenges of sustaining change, and the unintended consequences that can arise during transformation efforts. Kasey emphasizes the need for continuous improvement and the role of employee engagement in achieving organizational goals.

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