Good Neighbor Podcast: Frisco

EP 321: Finding Your Home Financing Partner: A Conversation with Chris Plaza

• Sophia Yvette

Share episode

What makes Chris Plaza with Jetmo LLC a Good Neighbor?

Thinking homeownership is out of reach because you don't have a massive down payment saved? Think again. Chris Plaza of Jetmo LLC joins the Good Neighbor Podcast to shatter one of the most persistent myths keeping potential homebuyers on the sidelines.

After 15 years in the lighting industry, Chris made a career pivot when a close friend recognized his natural talent for helping others. Now approaching his eleventh year as a mortgage broker serving communities across Texas, Chris has built his reputation on something he considers increasingly rare in today's business landscape: exceptional customer service.

"Customer service is a dying breed," Chris observes, setting his mortgage brokerage apart by maintaining seven-day availability for clients—sometimes answering calls as late as 9 PM when urgent situations arise. This dedication has earned Jetmo LLC nearly 65 detailed five-star Google reviews, a testament to Chris's commitment to going above and beyond for clients navigating the complex process of home financing.

The conversation reveals how down payment assistance programs create accessible pathways to homeownership and equity-building without depleting savings. Chris also offers a glimpse into his work-life balance, juggling mortgage brokerage responsibilities with family travel adventures and his children's soccer activities that have "literally taken over" his life.

Whether you're ready to purchase now or preparing for future homeownership, Chris welcomes your questions and concerns.

To learn more about Jetmo LLC, go to: 🌐 www.jetmo.com

Jetmo LLC
📞 713-647-1791

Speaker 1:

This is the good neighbor podcast, the place where local businesses and neighbors come together. Here's your host Sophia event.

Speaker 2:

Welcome to the good neighbor podcast. Are you in need of a mortgage brokerage? Well, one may be closer than you think. Today I have your good neighbor, chris Plaza with Jetmo LLC. Chris, how's it going today?

Speaker 3:

It's going well. How are you?

Speaker 2:

I'm doing well also. Now we are excited to learn all about you and your business. Can you start by telling?

Speaker 3:

our listeners a little bit about your company. So we're a mortgage brokerage that does Texas as a whole. We'll do loans all around Texas Dallas, austin, san Antonio, houston and all the surrounding areas.

Speaker 2:

And how did you get into this business?

Speaker 3:

So, not to make a story too long, I was in the lighting industry for like 15 years. Me and my family owned a store, managed several stores around the Houston area. And then I have a friend he's actually one of my best friends that was in the mortgage industry and said that I would like to. I'd loved helping people get into their first home, second home investing it's a really great way to invest and the rest is history. I've been doing it for about going on 11 years.

Speaker 2:

Wow, now, having so much history in your industry, what is the most common myth or misconception you typically come across?

Speaker 3:

That first-time homebuyers need to have a ton of money to buy a home. We have some really great down payment assistance programs that allow people to get into homes for little to no money down. It's a really great avenue to give people equity in a property without having to deplete all their cash.

Speaker 2:

Now we know marketing is the heart of every business. How do you currently market your business and who are your target customers or audience?

Speaker 3:

Yeah, so I work a lot with past clients. I do focus on five-star reviews on Google I've almost got about 65-star reviews make sure that my clients write detailed reviews, not like, hey, Chris did good, because that's not going to really tell people very much about what I do. I do actually house an office out of a realtor brokerage as well, so I have about 50 realtors that I help with their day to day clients and then just networking through family and friends and stuff like that. That's basically kind of how I built my business.

Speaker 2:

Now, have you ever thought of having your own podcast?

Speaker 3:

I have not. I don't know if I could handle that with family and my busy schedule. My kids play soccer, so it's like literally it took over my life. So I'm literally mortgages, soccer and family. That's basically it.

Speaker 2:

Well, you already answered my next question. I was going to ask outside of work, what do you and your family like to do for fun?

Speaker 3:

Yeah, we travel. We just got back from El Salvador. That was a fun trip, but we do do a lot of travel. We have several trips for the end of the year. We're going to Massachusetts and then I'll be in Detroit in October. And we're going to Massachusetts and uh, and then I'll be in Detroit, um in October and, uh, we're going to San Miguel in September. So, yeah, we do a lot of traveling and um just get together with friends and family that we hold near and dear to our hearts.

Speaker 3:

And then the soccer, of course, yeah.

Speaker 2:

Yes, Can't forget the children Now with me a lot. Please tell our listeners one thing they should remember about Jetmo LLC.

Speaker 3:

One thing that they should remember is that we are always there for our clients. I answer the phone seven days a week. Clients I answer the phone seven days a week. You know, if there's a tight timeline on a home purchase or a refinance, I'll make sure that I'm there for them at all times. I mean I've answered the phone as late as nine o'clock.

Speaker 3:

I don't want everybody to call me at nine o'clock but in certain instances I will do it right. You know you have a family. You have to kind of balance that work and family aspect. But I'm there for my clients. That's really, I think, why I have such a high review on Google.

Speaker 2:

And, as a mortgage brokerage, what makes your company stand out the most?

Speaker 3:

I think customer service I think it's a dying breed customer service. I mean I've been in the customer service industry for 25 years it's crazy to say, but I think that is something that is lacking in the world period. In sales, I think you don't get the level of customer service that I guess you're used to. So I think that's why I hold that with such high regard with doing what.

Speaker 3:

I do and helping clients, because I know that people get really bad customers. I mean, I've got bad customer service and I can point it out immediately. I'm like, oh, this is horrible bad customer service. And I can like point it out immediately. I'm like, oh, this is horrible, but I do have hope and I strive to do that for my clients. Just give them, you know, just that, wow, he did such a great job, he went beyond. You know, what he really needed to do is kind of like going and answering the phone at nine o'clock at night. No loan officer is really going to do that, or very rarely. I'm not going to say no, because it's probably loan officers out there that do what I do as well, but there's a lot of them that don't.

Speaker 2:

And where can our listeners go to learn more about Jetmo LLC?

Speaker 3:

So they can go to our website jetmocom J-E-T-M-Ocom. They can call me 713-647-1791. I'm on Instagram at Chris Plaza Mortgage Pro and that's basically it. Like, you can send me a DM if you have a question about something, or you're just thinking about buying a house but are scared and you know, have a question about something, I'm happy to answer. You don't have to buy a house right now. Like let's get you prepared for the future.

Speaker 2:

Well, Chris, I really appreciate you being on the show. We wish you and your business the best moving forward.

Speaker 3:

Thank you so much. I appreciate it. Thanks for having me.

Speaker 1:

Thank you for listening to the good neighbor podcast. To nominate your favorite local businesses to be featured on the show, go to gnpfriscocom. That's gnpfriscocom, or call 469-221-9345.