Good Neighbor Podcast: Frisco

EP 378: Protecting Your Data With On-Site Service And Scam Education

• Sophia Yvette

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What makes Reginald Blanchard with Computer Pro Network a good neighbor?

Ever wondered what really happens to your files when you hand over your computer for repair? We sit down with Reginald Blanchard, founder of Computer Pro Network, to unpack a smarter, safer way to get your tech fixed: mobile, on-site service where you can see the work happen and keep control of your data. From password protection to private photos, he explains why transparency beats drop-off counters and how a clear, flat-fee model removes the stress of hourly clocks and hidden surprises.

Reginald takes us back to his roots in the early days of personal computing and shows how that curiosity turned into a customer-first approach. We dig into the biggest industry myth—that repair shops are always safe—and why off-site shipping can multiply risk. He lays out a practical checklist for choosing a trustworthy provider: ask for proof of insurance, look for background checks and compliance (including HIPAA when relevant), and favor services that let you observe the work. You’ll also hear how word of mouth, public-sector projects, and years of local service built a reputation across Atlanta and the DFW area without sacrificing quality or control.

The highlight is ScamGuard Academy, a modular training program designed to help anyone recognize and shut down modern cons before they cause damage. Reginald shares real scenarios, the emotional hooks scammers use, and simple rules to slow down, verify through official channels, and say no to pressure tactics. It’s practical, affordable education aimed especially at protecting seniors and families who are targeted most.

If you want a safer path to computer repair, better habits for online security, and clear steps to vet the people who touch your devices, this conversation offers a roadmap you can use today. Subscribe, share with someone who manages family tech, and leave a review with the one safety tip you’re adopting right now.

To learn more about Computer Pro Network, go to
 🔗 https://www.computerpronetwork.com

Computer Pro Network

+1 (817) 658-0707

SPEAKER_01:

This is the Good Neighbor Podcast, the place where local businesses and neighbors come together. Here's your host, Sophia Yvette.

SPEAKER_02:

Welcome to the Good Neighbor Podcast. Are you in need of a computer repair company? Well, one may be closer than you think. Today I have the pleasure of introducing your good neighbor, Reginald Blanchard, with Computer Pro Network. Reginald, how are you today? Doing good.

SPEAKER_00:

I'm doing great.

SPEAKER_02:

Great. Now we're excited to learn all about you and your business. Can you start off by telling our listeners just a little bit about your company?

SPEAKER_00:

Okay, well, we do uh computer and laptop repair. We're mobile, so we come out to you, you don't have to leave your house. So that makes it a little better. So we kind of spoil you. And we we also train people on how not to get scammed. That's kind of going around uh where people are getting scammed a lot. And um, we make it affordable. Um when I say affordable, I mean very affordable, and we also do network cabling and security cameras.

SPEAKER_02:

Wow. Now, Reginald, I'm sure all of our listeners love to hear all of that great information, but getting a little bit more into your background, why you find security measures so important. Tell us a little bit more about how you got into this industry and where does your heart for this company really come from?

SPEAKER_00:

I started doing this in the 80s, believe it or not. Um, I was kind of intrigued on what computers did back then, which they didn't really do a whole lot, but you know, I was kind of intrigued on the things that they did do, and I saw uh growth, I saw potential growth in the industry. And then at the same time, it looked like a lot of fun.

SPEAKER_02:

Now, I am sure there is going to be many that you'd love to get into, but with our limited time today, tell us what is the number one myth or misconception in your industry?

SPEAKER_00:

The number one, and a lot of people don't even think of this, is um whenever you take your computer to a shop, your data is at risk, and people don't realize that. Uh, a lot of times they'll steal passwords, they'll steal pictures, put them on social media and stuff like that. So that's probably the number one thing. And like I said, a lot of people don't realize it, but that's what they do. And that's one of the reasons why we uh we like to be mobile. And not only it saves you money, number one, it saves you a lot of trouble. But the biggest thing is that it uh it helps protect you. When I'm working on your computer, you're sitting right there with me, you see exactly what I'm doing. I'm not stealing anything, you know, I'm not doing anything crazy. And then uh the other thing is um once I'm done, you know, you it's already hooked up, you don't have to lug anything in the car and try to figure out how to hook it up. So that's the misconception is that people don't realize that their data is at risk when they take it to a shop.

SPEAKER_02:

Wow. Now, on the safety side of things, getting into that a little bit deeper here, what other tips do you have for our listeners today just to protect themselves from that happening or being exposed to the possibility of that happening?

SPEAKER_00:

I think the the main one of the main things is making sure that uh whatever company that you hire, that number one, number one, number one, that they're insured. Because if they steal your data and they get caught, then you can sue them. So that's that's the number one thing is making sure that they have insurance. Uh, number two, if I mean it's kind of hard to say if a company is background checked or anything like that, but all of our technicians are background check. We're all HIPAA compliant through the government, through the federal government. So we have all of our credentials. We uh most people require you to have a million dollars of insurance. Well, we had four, and now we're down to two million dollars, but that's that's it's overkill for uh technology, but that's how serious we take it. We don't want anything to happen to your data or anything like that.

SPEAKER_02:

Well, it is fantastic that you protect your users. Now, we know marketing is the heart of every business. Who are your target customers, clients, or audience? And in terms of marketing today, how do you attract them?

SPEAKER_00:

Majority of our business is uh word of mouth. Uh, we've been around since 2001. So that's next year, actually next uh month, that'll be 25 years for us being in business. So uh we we have a big reputation. We started this company in Atlanta and um in 2001, and then we um we expanded out here in Texas in 2018. So we have a big clientele, and and within these seven or eight years we've been in the DFW area, man, we've managed to get a lot of customers uh through social media and through word of mouth. Uh, a lot of our customers in Georgia was reaching out to customers here in Texas, telling them about us because we did a lot of work for like the sheriff's department and I mean everybody, you know, so we have a uh a good reputation.

SPEAKER_02:

Now, Reginald, do you foresee further expansion in the future?

SPEAKER_00:

I do, but I don't want to expand uh too fast. Um, like the guy who owned the Geek Squad did. I don't want to expand like that because I'm you know, I want to keep the business in the family, so I want to keep it um controllable. I won't say small, but I want to keep it controllable because I don't want anybody ruining uh my company and ruining my customers because that's exactly what happened with Geek Squad, they don't even really fix computers anymore, they send them off. And that's even more dangerous of a data breach.

SPEAKER_02:

Now, with all these great tips you have and keeping your customers front of mind, have you ever thought about doing your own podcast?

SPEAKER_00:

I haven't. Um, it's a that's a good idea, though. But no, I I haven't thought about it. I'm doing so much other stuff, but I mean I'm open to it. That's that's a great idea, Reginald.

SPEAKER_02:

It is so clear that protection is so important to you. So outside of work, what do you like to do for fun with your family?

SPEAKER_00:

Well, me and my wife, we do a lot of traveling and we do a lot of cooking. So we kind of we do a lot of cooking and traveling.

SPEAKER_02:

Well, I love cooking. What type of food do you guys like to cook?

SPEAKER_00:

Fried rice, and my wife bakes like nobody I have ever met in my life. So, like it's fried rice. I'm from I'm originally from St. Louis, and it's a particular type of fried rice that they have in St. Louis that's very hard to duplicate. And after 24 years, I was able to duplicate it. So I love cooking it.

SPEAKER_02:

Now, please tell our listeners one thing they should remember today about Computer Pro Network.

SPEAKER_00:

One thing to remember, uh, in my opinion, and I'm not just trying to sell anything, but we have uh a new program called Scam Guard Academy, and it's where we teach you um how not to get scammed. Uh, and it's and we we break them down in modules, and they and it's like a video, it has a video and it has a PDF and it has a text uh file. So you'll have access to everything you need from the video to the text files and PDF files that you can use as a guide to help you not get scammed. And the modules talk about the different types of scams that they have uh going on, and a lot of people think that they're too smart to fall for a scam, but I almost fell for a scam, and I was one of those ones who say, Hey, I'm in technology, I'd never fall for that. But it almost hit me. Um, the guy had all of my information, and I didn't know that you can get that off of public uh records. I had jewelry duty, I was called for jewelry duty, and he got my information from the courts. So I thought it was legit. So they scam guard academics on the modules are like$2.99, which you know, it's about cost of a cup of coffee. So it's something that could save you thousands. I've had customers who uh been scammed out of 30,000, 80,000, even 150,000.

SPEAKER_02:

Oh my goodness. Now, when do you see that launching?

SPEAKER_00:

That we already we launched that in July, and I I've gotten uh a few people signed signed up for it. They like it, you know. They uh they like it. I've saved a few people from getting scammed. They call me, give me feedback, thanking me, you know, especially their uh their parents. Uh those are the number one people that they target for these scammers, the older, the senior citizens. And uh me per personally, I just I really hate it. I just think it's disgusting. So uh one of my customers came to me for me to fix his computer, and he was embarrassed and asked him why. He said, because they scammed him out of 30,000. And that's what kind of inspired me to start teaching this.

SPEAKER_02:

Wow. Well, what is final question for you today, Reginald? Okay, where can our listeners go to learn more about computer pro network?

SPEAKER_00:

They can go to our website and and which is very simple cpntexas.com. So it's like computer pro network, cpntexas.com. Uh, our ScamGuard Academy is linked on that same website. Uh, but that one is actually called help.cpntexas.com, or you can call us on our phone number at 817-658-0707. And I forgot to tell you, we're mobile, but we don't charge hourly fees. We have set fees. So about 90-95% of our customers only pay$100 to get their uh their computer fixed. As long as we don't have to put parts in, it's gonna be$100.

SPEAKER_02:

Um, any areas of the DFW you do not service?

SPEAKER_00:

It we'd go everywhere.

SPEAKER_02:

Well, Reginald, I really appreciate you being on the show today. We wish you and your business the best moving forward.

SPEAKER_00:

All right, I appreciate it. Thank you.

SPEAKER_01:

Thank you for listening to the Good Neighbor Podcast. To nominate your favorite local businesses to be featured on the show, go to GNP Frisco.com. That's GNP Frisco dot com or call four six six six six six six nine two two two two one nine three four four four four four five.