EP 464: An Answering Team That Sounds Like Your Staff

What makes Adi Campuzano with Dedicated Office Solutions a good neighbor?

Your ads are working, your website is getting clicks, and leads are coming in—but somehow, they’re not turning into real business. We sit down with Adi Campuzano of Dedicated Office Solutions, a Frisco-based answering service and call center, to uncover the hidden leak that costs small businesses the most: slow or inconsistent follow-up.

Adi explains how their team goes far beyond basic call answering. From qualifying leads and setting appointments to calling back Google and Meta inquiries within minutes, they act as a true extension of the businesses they serve—often booking directly inside a client’s software. The goal is simple: create a seamless experience where customers never feel like they’re speaking to an outside service.

We also clear up a major misconception. This isn’t random cold calling—it’s responding to real people who already asked for information. When speed to lead improves, everything changes: more calls get answered, more conversations happen, and more appointments get booked.

We connect the dots between marketing spend and actual ROI, showing how consistent follow-up can turn missed opportunities into measurable growth. Adi also shares what sets Dedicated Office Solutions apart—being 100% U.S.-based, operating locally, hiring in-office team members, and specializing in outbound follow-up, a gap many services overlook.

If you’re tired of missed calls, wasted leads, and wondering where your conversions went, this conversation is for you. Subscribe for more local business stories, share it with an owner who needs better follow-up, and leave a review to help more businesses grow with confidence.

To learn more about Dedicated Office Solutions go to:
 https://www.dedicatedoffice.com/

 Dedicated Office Solutions
📞 +1 (800) 908-2099

Dedicated Office Solutions is a full-service, boutique answering service specializing in reception and appointment setting for small to mid-sized businesses.

Transcript

Welcome To Good Neighbor Podcast

SPEAKER_00 0:00

This is the Good Neighbor Podcast, the place where local businesses and neighbors come together. Here's your host, Sophia Yvette.

What Dedicated Office Solutions Does

SPEAKER_01 0:10

Welcome to the Good Neighbor Podcast. Are you in need of an answering service call center? Well, one may be closer than you think. Today I have the pleasure of introducing our good neighbor, Adi Camposano, with Dedicated Office Solutions. Adi, it is lovely to have you on today. We are so excited to learn all about you and your very unique business. Please start off by telling our listeners just a little bit more about your company.

SPEAKER_02 0:37

Thank you so much for having me, Sophia. It's a pleasure. We are a local Frisco-based answering service that we've been in business for over 26 years. And our specialty is lead qualification and appointment setting. So we call digital marketing leads that come in through Meta or Google. We answer inbound calls, we book in our clients' software. And so we try to just be an extension of their business.

SPEAKER_01 1:04

Wow. Now tell me a little bit more about your background. How did you get into this type of business?

Misconceptions About Call Centers

SPEAKER_02 1:12

We just kind of made it up. I started back in 2000. Virtual offices weren't really that much of a thing. And we started it because we felt like there was a need in the marketplace. And it just evolved over time. We just decided to do what made sense, which is to act on behalf of a business and really become indistinguishable from their staff. So we would learn the ins and outs, learn their software, be able to book directly in, be able to just represent ourselves as an extension of the office. So nobody really knew they were talking to a service. They just, we were able to just allow businesses, small businesses, service-based, have more staff as needed.

SPEAKER_01 1:57

I love that. Now, today, what is the most common misconception you get with being an answering service call center?

SPEAKER_02 2:06

Sometimes people joke and they think we're the ones cold calling them or blowing up their phone from somewhere else, but that's not the type of calling that we do. Everything is either answering calls on behalf of businesses or calling people who have asked for information who have opted into marketing.

Who They Serve And Why

SPEAKER_01 2:26

Now, what we're going to go ahead and do here is switch gears for a second because we do know that marketing is the heart of every business. So, you know, you said small businesses. Give our audience here a better picture of what businesses you like to work with and how are you attracting them?

SPEAKER_02 2:48

Yeah, um, so we work with many different industries, and what makes our service unique is we assign dedicated teams. So there are agents that know those industries and they're the ones answering calls and making calls. We work with different home services, so roofers and contractors, and electricians and plumbers. We work a lot in med spa, medical, wellness, weight loss, um, functional medicine. We work with other financial services, real estate. Um, so we're pretty much across the board and we just learn the business and do a comprehensive onboarding so that we can customize everything to know their FAQs, to know their scheduling protocol, and represent them just like someone on their team would.

Partnering With Marketing Agencies

SPEAKER_01 3:35

Wow, and how are you attracting them on the online front?

SPEAKER_02 3:39

Um, we are occasionally we we do marketing where we actually just um are in the process of launching a big marketing campaign. Now we network with a lot of marketing agencies. They're our best strategic partners because we're able to service their clients and be a great retention tool for them. So when marketing agencies run ads and the client is too busy to follow up on the ads, the client thinks marketing doesn't work. But when they can install us to follow up on leads within a minute or two, it makes a huge difference and they're able to get a much better return on their investment with marketing. So that's been a great relationship base for us. And then just organic, organic referrals, word of mouth, and just I think doing a great job for so many years, um, we get a steady stream of referrals.

SPEAKER_01 4:27

Wow. Have you ever thought about having your own podcast for the business?

SPEAKER_02 4:34

Um, not so much, but it might be an interesting idea.

SPEAKER_01 4:40

Now go ahead and tell our listeners, Adieu, what is that number one thing that makes you guys stand out and that number one takeaway you would like them to take with them from learning about dedicated office solutions?

SPEAKER_02 4:56

Our biggest differentiator is that we're 100% US-based and local. We only hire people who can come to the office. So we're very close, we're very boutique and we manage our team and coach our team and support our team very strongly. Um, so that already sets us apart from most other services. Um we'll never go overseas or outsource outside of our local area because that control means our quality. Um and so we also work in many different softwares. We're very tech savvy, and so that is another huge differentiator. We focus very strongly on outbound calling. Um, and that's a big kind of vacuum in the marketplace. There's a uh a strong need for following up consistently because one call doesn't do it. You need to call people consistently until they have an opportunity to pick up so that we can get the prospect booked.

How To Reach Them

SPEAKER_01 5:54

100%. Now, where can our listeners go to learn more about Dedicated Office Solutions?

SPEAKER_02 6:00

Our website is dedicatedoffice.com. And from there, if you book a call, you'll get directly on my calendar. Uh, if you call the number, you'll talk to our team and we'll be happy to see if we're a good fit and learn a little bit more about your business.

SPEAKER_01 6:15

Well, Adia, I really appreciate you being on the show today. We wish you and your business the best moving forward.

SPEAKER_02 6:22

Thank you so much, Sophia. I appreciate it.

SPEAKER_00 6:25

Thank you for listening to the Good Neighbor Podcast. To nominate your favorite local businesses to be featured on the show, go to gnpfrisco.com. That's gnpfrisco.com or call four six nine two two two two two two two two two two two two two one nine three four four four four four five.