The Irreplaceable Practice - For dentists who refuse to become a commodity

6 Surefire Ways to Burn Out Your Dental Team

Dr. Dave Maloley Season 2 Episode 28

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0:00 | 1:41

A practical guide for the solo practice owner who wants to be commoditized.

Straight from the playbook of practices that breed resentment, kill morale, and wonder why their best people keep quitting.

You're welcome.

𝟔 𝐒𝐮𝐫𝐞𝐟𝐢𝐫𝐞 𝐖𝐚𝐲𝐬 𝐭𝐨 𝐁𝐮𝐫𝐧 𝐎𝐮𝐭 𝐘𝐨𝐮𝐫 𝐃𝐞𝐧𝐭𝐚𝐥 𝐓𝐞𝐚𝐦
𝘈 𝘱𝘳𝘢𝘤𝘵𝘪𝘤𝘢𝘭 𝘨𝘶𝘪𝘥𝘦 𝘧𝘰𝘳 𝘵𝘩𝘦 𝘴𝘰𝘭𝘰 𝘱𝘳𝘢𝘤𝘵𝘪𝘤𝘦 𝘰𝘸𝘯𝘦𝘳 𝘸𝘩𝘰 𝘸𝘢𝘯𝘵𝘴 𝘵𝘰 𝘣𝘦 𝘤𝘰𝘮𝘮𝘰𝘥𝘪𝘵𝘪𝘻𝘦𝘥.


𝟏. 𝐎𝐯𝐞𝐫𝐥𝐨𝐚𝐝 𝐭𝐡𝐞 𝐬𝐲𝐬𝐭𝐞𝐦 𝐨𝐧 𝐩𝐮𝐫𝐩𝐨𝐬𝐞.
Cram the schedule past capacity. Leave no room to breathe. Call it “a full day.”
Then treat falling behind like a character flaw.


𝟐. 𝐂𝐞𝐧𝐭𝐫𝐚𝐥𝐢𝐳𝐞 𝐞𝐯𝐞𝐫𝐲 𝐝𝐞𝐜𝐢𝐬𝐢𝐨𝐧.
Ignore input from the people doing the work.
Solve everything yourself. Become the bottleneck.


𝟑. 𝐋𝐞𝐭 𝐭𝐡𝐞 𝐩𝐚𝐲𝐜𝐡𝐞𝐜𝐤 𝐛𝐞 𝐭𝐡𝐞 𝐭𝐡𝐚𝐧𝐤 𝐲𝐨𝐮.
You’re not running a feelings factory.
This is a business.


𝟒. 𝐒𝐚𝐲 “𝐭𝐚𝐤𝐞 𝐨𝐰𝐧𝐞𝐫𝐬𝐡𝐢𝐩”… 𝐭𝐡𝐞𝐧 𝐨𝐯𝐞𝐫𝐫𝐢𝐝𝐞 𝐞𝐯𝐞𝐫𝐲 𝐝𝐞𝐜𝐢𝐬𝐢𝐨𝐧.
Correct them in front of patients. Step in constantly.
Nothing builds confidence like being second-guessed in real time.


𝟓. 𝐋𝐞𝐭 𝐩𝐫𝐨𝐛𝐥𝐞𝐦𝐬 𝐚𝐠𝐞.
Someone’s rude to a colleague. Ignore it.
Weird energy in the huddle. Power through.
By the time it’s undeniable, it’s unfixable.


𝟔. 𝐇𝐚𝐧𝐠 𝐯𝐚𝐥𝐮𝐞𝐬 𝐨𝐧 𝐭𝐡𝐞 𝐰𝐚𝐥𝐥 𝐲𝐨𝐮 𝐝𝐨𝐧’𝐭 𝐨𝐩𝐞𝐫𝐚𝐭𝐞 𝐛𝐲.
Patient first — unless they slow you down.
Integrity — unless the numbers need a boost.
Teamwork — unless something goes wrong.


Run this long enough and something interesting happens.
They don’t complain.
They don’t push back.

They just… stop caring.

And once that happens, you don’t have a team anymore.
You have people doing just enough to not get fired.