The Profitable Creative

Mark Stern is the CEO and founder of the award-winning Custom Box Agency (CBA), where he transforms digital interactions into memorable physical experiences. With an M.B.A. from Duke University and a background in experiential marketing, he helps national brands elevate customer engagement through strategy, gamification, and tangible design.

Before founding CBA, Mark was a strategy consultant at Deloitte, specializing in customer experience for hospitality, leisure, and retail clients. Since 2019, he has led over 100 successful campaigns, earning recognition such as the 2CommaClub Award.

Featured in Forbes and highlighted in Joey Coleman’s Wall Street Journal bestseller Never Lose an Employee Again, Mark also serves as a South by Southwest Startup Mentor. He recently opened the CBA Lab in Austin, TX, a creative space for immersive brand design.